Giardini Italiani: 100% guaranteed artisanal quality

Compliance defects

We recognize that the handcrafted nature of our production may not always achieve the precision typical of industrial processes. However, in the event that you notice discrepancies from what is described on our site, conformity defects, or visible damage, please contact us within five days of the arrival of the product. We will guide you through the return procedures and inform you of the options available for a refund or replacement of the item.


If you wish to review your decision regarding the order placed, you have the option to change or cancel it within five days of placing it, provided the goods have not yet been shipped. In case of cancellation, we will proceed to refund the amount of the products and any shipping costs within fourteen days from the date of cancellation.

Our goal is to make your shopping experience as pleasant as possible by ensuring the quality of our products. We are available to answer any questions or provide assistance regarding warranty, any defects, or the refund process. Our commitment is to ensure your complete satisfaction with every purchase. Returns and right of withdrawal .

Returns and right of withdrawal

Information on the implementation of the right of withdrawal as provided by the article 49, paragraph 4, of Legislative Decree No. 21 of February 21, 2014. 21.

You have the right to cancel this contract without giving any reason within 10 days. The period for exercising the right of withdrawal ends 10 days after the day you or a third party appointed by you, other than the carrier, takes physical possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract through a clear statement sent to the following address:

Casa Italia S.r.l.
Legal address: Via Cibo n.6, 06019 – Umbertide (PG)
Website: – Email: [email protected]

To maintain the right of withdrawal, simply send your communication regarding the’exercise of the right of withdrawal before the end of the withdrawal period.


Effects of withdrawal

If you decide to withdraw from this contract, you will be refunded all payments you have made to us, including delivery costs (excluding any additional costs resulting from choosing a type of delivery other than the least expensive standard delivery method offered by us), without undue delay and, in any case, within 10 days from the date we are informed of your decision to withdraw from the contract. Refunds will be made using the same payment method you used for the initial transaction, at no cost to you.

Refunds may be withheld until you receive the goods or until you demonstrate that you have returned them, whichever comes first. We urge you to return or deliver the goods to us without undue delay and, in any case, within 10 days from the day you informed us of your withdrawal from the contract. The deadline is considered met if you return the goods before the expiration of the 10-day period.

In the event that the product has been customized by the customer, the right of withdrawal may still be applied but an amount equal to the’80% as a penalty. 

You will be responsible for the direct costs of returning the goods.   You will be liable only for diminution in the value of the goods resulting from handling the goods other than what is necessary to establish their nature, characteristics, and operation.